Dear Carnival, take me seriously!

After I sent this to Lorraine at Carnival I received an auto response stating that it could take up to 10 days for a response. Seriously, guys?


Lorraine,

I appreciate you taking the time to email me however, your response to my concerns seems to follow the tone that I have received from your company since the very beginning of this ordeal, that being pleasant indifference. I find your email wholly inadequate.

I am surprised to read that you are assuming that this incident happened "because you can sometimes have challenges when combining people of different backgrounds." That you would assume the interested parties were from different backgrounds is interesting alone. Please remember that we needed to be rescued by another (former officer) passenger and this was not a simple exchange of angry words. My husband and I were taunted and threatened by a self-confessed bi-polar individual who was barking and growling at us like a wild animal.

To date, I have yet to have someone take the time to speak with me, to find out exactly what happened. I was brushed aside by your staff on the ship and I believe that your email is another half-hearted attempt to make me go away without actually having to deal with the issues I have raised. That you would even say to me that you are looking forward to seeing me aboard another "Fun Ship" says to me that you are not taking me seriously. Clearly, the safety and well-being of your guests is not your top priority.

Thank you,

Kimberley