Monday, June 28, 2010

Carnival's Response:

Dear readers, this is the email I received from Carnival Cruise. FYI - this was obviously copied and pasted from because it contained at least two fonts. My complaints don't even warrant a real response. In a nutshell, they understand that it can be a challenge when combining people with different backgrounds and they are looking forward to seeing us soon on board one of their "Fun Ships"

Not good people, Not good.

Dear Mrs. Williamson:

Thank you for contacting Carnival Cruise Lines regarding your cruise aboard the CARNIVAL MIRACLE.

We understand that you looked forward to your vacation, especially something as wonderful as a cruise. At Carnival, we aim to provide a fun filled and memorable holiday.

The comment cards our guests fill out on board are a valuable tool used by our on board staff to improve the level of service they provide. They are kept for use on board the ship, and are not returned to our office. Therefore, we are not able to respond to guests individually regarding their comments. So we really appreciate you taking the time to share your experience with us.

We're so sorry that the behavior of another guest on the ship marred your enjoyment onboard. You are right; you should feel safe onboard. While the majority of our guests tell us meeting new people is one of the highlights of their cruise, we understand that when we put people together of different backgrounds, this can sometimes be a challenge. While we can't change people's behavior, we agree that courtesy and consideration for fellow travelers goes a long way.

Nevertheless, we are concerned with the impression we left you with and are grateful for the insight your feedback has given us as the safety and well-being of our guests is our top priority.

Thank you again for letting us know about the areas onboard that need attention. Your feedback is appreciated and is a vital part of our efforts to continuously make any changes possible in the handling of incidents like this in the future.

Thank you for choosing Carnival Cruise Lines, we look forward to welcoming you back aboard another one of our "Fun Ships" soon


Lorraine Giraud

Guest Care


  1. Duhh Darlene....such stupidity....Holland America is owned by Carnival

    Drama Mama here should stay home in New York and keep her big pie hole shut

    also pretty stupid to try to handle this now, she should have gone up the chain of command while on the ship, speak to head of security and hotel manager. They may have been able to 1) move them to another cabin and 2) have a talk with the family members of the mentally ill person
    What else could they have done?? I guess if the guy was acting badly they could have put him in the onship brig or had them removed

    Another possible solution ? The head honchos might have arranged for a sit down with the family
    Or Drama Mama might have been given a chance to apologize ..yes apologize for her big mouth

    The fact is that probably no one but Drama Mama was being bothered by this guy or his family. Of course her hubby sounds like a total wimp too

    What you think they can do weeks later is beyond me. Grow up, get a life...and let's see what happens when you confront mentally ill people on the streets of Manhattan
    Good luck