Monday, June 28, 2010

Dear Carnival, take me seriously!

After I sent this to Lorraine at Carnival I received an auto response stating that it could take up to 10 days for a response. Seriously, guys?


Lorraine,

I appreciate you taking the time to email me however, your response to my concerns seems to follow the tone that I have received from your company since the very beginning of this ordeal, that being pleasant indifference. I find your email wholly inadequate.

I am surprised to read that you are assuming that this incident happened "because you can sometimes have challenges when combining people of different backgrounds." That you would assume the interested parties were from different backgrounds is interesting alone. Please remember that we needed to be rescued by another (former officer) passenger and this was not a simple exchange of angry words. My husband and I were taunted and threatened by a self-confessed bi-polar individual who was barking and growling at us like a wild animal.

To date, I have yet to have someone take the time to speak with me, to find out exactly what happened. I was brushed aside by your staff on the ship and I believe that your email is another half-hearted attempt to make me go away without actually having to deal with the issues I have raised. That you would even say to me that you are looking forward to seeing me aboard another "Fun Ship" says to me that you are not taking me seriously. Clearly, the safety and well-being of your guests is not your top priority.

Thank you,

Kimberley

4 comments:

  1. Carnival can learn a thing or two about customer relations. What they do not realise is that their business depends on repeat travellers. I have taken four cruises with Carnival, but just took my last one the week of July 25. I am discouraging all my family and friends to boycott them too. Don't hold your breath waiting for a response from them because you are not going to get on.

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  2. I agree with you that Carnival does not care about what happens to their guests. My boyfriend and I went on a cruise about a year ago and we turned over our bags to security. When we got to our room, my boyfriends bag had been rummaged through and his ipod and cologne were missing. We reported it to security and they asked us to fill out a lost item report. We kept telling them, it is not lost, one of your employees stole it. We filled out numberous comment cards to no avail. We did fill out the lost item report and we received a generic letter back stating they were not able to locate our lost items. Of course they couldn't, IT WAS STOLEN!!! Yes, in hind sight we should have kept our valuables on us, but when you are trusting a company such as Carnival to protect you and your belongings, you wouldn't think you would have to. We now know the truth about Carnival.

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  3. Kimberly you should have an attorney send Carnival a letter, even if you do not want money from this incident, that will get their attention. The part of your story that I might have misunderstood is that the man's family also taunted you. I can understand a person that is mentally ill exhibiting such behavior, but not also his family. Could you clarify this point, as this should make a difference with how Carnival should have reacted.

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  4. As someone with autism, I can tell you that there is no way in hell, meds or no meds, I'd act like that colossal jerk did. The fact that he could tell you about his condition raises a red flag that he's using his disability as an excuse to abuse people and/or take advantage of them.
    I agree - get a lawyer!

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